Support & Optimisation
Launching a store is day one. After that, you need someone to fix the things that break, build the features your customers are asking for, keep your integrations running, optimise what's underperforming, and make sure your site doesn't slow down as you add products and content.
Most brands try to handle this with freelancers or internal teams that don't know the codebase. That means longer fix times, more bugs introduced, and no one watching the things that matter between requests. We offer a better option: the same team that built your store, available on retainer, already up to speed.
Bug fixes and maintenance
Things break. Shopify pushes updates, apps conflict, edge cases surface that weren't caught in QA. We fix issues fast because we already know the codebase. No onboarding time, no context-building, no re-learning your integrations.
New feature development
Your business evolves, your store needs to keep up. New product types, subscription flows, bundle builders, loyalty integrations, checkout customisations. We build new features into your existing architecture cleanly, without creating technical debt.
Performance monitoring
Page speed, Core Web Vitals, server response times, and app bloat. We monitor your store's performance proactively and flag issues before they hit your conversion rate. Slow stores lose money. We keep yours fast.
Conversion rate optimisation
Data-driven improvements to your product pages, collection pages, checkout flow, and navigation. We look at your analytics, identify where customers drop off, and build targeted fixes. Small improvements compound over time.
Integration maintenance
Your Klaviyo flows, your ERP sync, your 3PL connection, your reviews platform. Integrations need ongoing attention. APIs change, data formats shift, sync errors accumulate. We monitor and maintain your integration layer so nothing falls over quietly.
Monthly retainer with a set number of hours. We run a prioritised backlog together, sprint through the highest-impact work each month, and report on what was delivered. You get a dedicated project lead, access to senior developers and designers, and a team that already knows your store inside out. No briefing from scratch every time you need something done.
