Shopify POS

Running separate systems for online and retail creates problems. Inventory doesn't match. Customer data lives in two places. Promotions work in one channel but not the other. Staff training doubles. Reporting requires spreadsheets to reconcile.

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Shopify POS fixes this by running your physical retail on the same platform as your online store. One product catalogue, one inventory count, one customer database. When a unit sells in-store, your online stock updates instantly. When a customer buys online and walks into your shop, their purchase history is already there.

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We implement Shopify POS as part of broader Shopify Plus builds for brands expanding from online to physical retail, or for existing retailers bringing their in-store operations onto Shopify to unify everything.

Unified inventory

A single inventory pool across online and every physical location. When stock moves anywhere, it updates everywhere. No manual syncing, no overselling, no end-of-day reconciliation.

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In-store checkout

Shopify POS hardware (card readers, iPad stands, receipt printers) configured for your retail environment. Staff can process sales, apply discounts, accept returns for online orders, and look up customer accounts from the same device.

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Customer data unification

Online and in-store customers merge into a single profile. Purchase history, loyalty points, email preferences, and order data all live in one place. Your Klaviyo segments include in-store purchases. Your support team in Gorgias sees the full picture.

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Multi-location management

For brands with multiple retail locations, Shopify POS tracks inventory per location, routes online orders to the nearest store for pickup or local delivery, and provides per-location sales reporting.

Shopify POS is the right call when you're already on Shopify for ecommerce and you're opening physical retail, or when you're an existing retailer running a separate POS system and want to unify everything under one platform. If you're running Vend, Lightspeed, or Square alongside Shopify, you're maintaining two systems that should be one. The value isn't the POS hardware. It's the elimination of the gap between online and in-store.

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How much does Shopify POS cost?

Shopify POS Lite is included with every Shopify plan. POS Pro (which you need for serious retail) is $89/month per location. On Shopify Plus, POS Pro is included for one location with discounted rates for additional locations.

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Can we process returns for online orders in-store?

Yes. Shopify POS lets staff look up online orders and process exchanges or returns at the counter. The inventory and refund update across both channels automatically.

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Does it work with our existing hardware?

Shopify POS runs on iPad with Shopify's own card readers and accessories. If you're on other hardware, we'll scope the transition. The hardware investment is minimal compared to the operational simplification.