Gorgias

Most helpdesks treat ecommerce as an afterthought. Gorgias was built specifically for Shopify stores. When a customer emails about an order, your support agent sees the order details, tracking status, customer lifetime value, and full conversation history without switching tabs.

We integrate Gorgias as part of the post-launch stack for Shopify Plus brands because support quality directly affects repeat purchase rate. Slow responses, missing order info, and disjointed conversations cost you customers. Gorgias fixes the plumbing so your team can focus on the conversation.

The Shopify integration is deep: agents can refund, cancel, create orders, and apply discounts directly from the Gorgias interface. No jumping between systems. No copy-pasting order numbers.

Shopify data sync

Order details, tracking numbers, customer profiles, and lifetime value pulled into every ticket automatically. Your agents never have to ask a customer for their order number.

Automation rules

Auto-tagging, routing, and macro responses for common queries (where's my order, return requests, sizing questions). Reduces first-response time and frees your team for conversations that need a human.

Multi-channel inbox

Email, live chat, social media DMs, and SMS all in one dashboard. No more checking five different platforms for customer messages.

If your support team is managing customer queries from a shared Gmail inbox or a generic helpdesk that doesn't know what Shopify is, Gorgias is the upgrade. It pays for itself in reduced response times and fewer back-and-forth emails asking customers for order details you already have.

How much does Gorgias cost?

Gorgias pricing starts around $10/month for very small stores and scales based on ticket volume. Most Shopify Plus brands sit in the $300-$900/month range depending on support volume and features needed.

Can Gorgias replace our existing helpdesk?

For ecommerce support, yes. If you also handle non-ecommerce support (B2B, internal tickets, IT), you might need Gorgias alongside another tool. For DTC brands where most tickets are order-related, Gorgias handles everything.