Support

Your partner for support and future growth.

With decades of expertise, we can be your personal support and optimization partner for your Shopify and Shopify Plus stores.

Our support partnership helps grow your online business.

We address any Shopify and ecommerce issues quickly and efficiently, ensuring optimal sales and user experience.

We keep your online presence up-to-date with the latest design and functionality.

Sounds good!

But what do you actually do as a support partner?

Flux is a full-service eCommerce development agency. We specialise in building boutique eCommerce experiences for merchants who are building national and global brands. Our focus is on conversion and user experience, as these directly affect your bottom line.

Ultimately, Flux exists to turn your visitors into repeat customers, accelerating your business growth. We achieve this using the following toolkit of services:

1. Reactive Support

  • Monitor ongoing updates to Shopify that may affect site functionality.

  • Monitor all of Shopify's APIs.

  • Communicate with our contacts at Shopify head office about updates.

  • Stay informed about upcoming changes and features.

  • Monitor the eCommerce space for new tools and techniques being used.

  • Profile the site for any usability issues.

2. Reactive Support

  • Identify and resolve errors caused by 3rd party updates

  • Identify and resolve errors caused by API updates

  • Keep your theme up to date with Shopify updates

  • Provide assistance with content and site management as needed

3. Development

  • Theme changes and improvements

  • Advanced product relations and configuration

  • Custom shipping methods and inventory management solutions

  • Speed and performance optimisation

  • App implementation and configuration

  • Custom app development

4. Monitoring

  • Monthly and quarterly strategy calls

  • Monitoring downtime

  • Testing performance and speed

5. Design

  • User Interface design

  • User Experience Design

6. Marketing  

  • Referral marketing programs

  • Testimonial marketing

  • Upsell/cross-sell marketing

  • Klaviyo email marketing strategy

  • Third-party app setup and integrations

  • Site search personalization

“Flux had great communication and speedy responses to our queries. Keep up the great work!”
— Byron Bay Cookie

Find out how we can help you with your Shopify needs.

We grow brands from startups to international industry leaders

“Flux are versatile and incredibly talented at the support they give us. Highly recommended”

— Thankyou Water